Post edited 3:32 am – May 28, 2012 by Telly

Business as a wild wind in 21st century, no force can stop the expanding of its advancement.In order to be a history of a winner or to create a new marvel in this field. The business and  IT are relax no efforts to devote to the research.Based on the hardworking of numerous IT elite, more and more softwares have been hatched,such as service desk and help desk. But the differences between the two desks are not be familiar to many people.
1.What is helpdesk software and what is service desk respectively?
Help desk is an information and assistance resource that troubleshoots problems with computers or similar products, this is the definition for Help Desk from Wikipedia. Help desk was first used in IT equipment-intensive industries, customers were informed to find Help desk to solve the problem and the complaints when hardware device is faulty, this was so-called IT equipment operation and maintenance center.
In short, helpdesk software is a system where customers can submit their troubles/complaints, the staff of responsible department then deal with the troubles and give timely and effective  solution to customer's questions. Both questions and responses can be delivered via web-based ticket support software or email.
Meanwhile, service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely and effectively manner.
These two desk software represented by free service management software and http://phphelpdesk.org. Plz give me an information about the differences between them